Student Satisfaction Survey


What is your primary program of study? 

Please identify your primary location:

In which class session do you attend classes? 

Including this semester, how many semesters have you attended Coastal Pines? 

How many hours per week are you working?

How many credit hours are you taking?  

Are you the first in your family to attend college? 

Are you a single parent? 

The primary reason I am attending College is:  

What workshops offered at the College are the most beneficial for enhancing your professional growth and helping you to further your educational goal? 

What barriers have you encountered that have made it difficult to achieve your educational goal? 

For items 1-61, answer the questions below using the following code:

 4 = STRONGLY AGREE
 3 = AGREE
 2 = DISAGREE
 1 = STRONGLY DISAGREE
 N/A = NOT APPLICABLE

Not Applicable e

Strongly Disagree e

 

Disagree e

 
Agree e 
 

Strongly Agree e

 
Academic Affairs          
 1. Academic advisors are knowledgeable about program requirements. 4 3 2 1 N/A
 2. Advisors are available on a regular basis to assist with program advisement. 4 3 2 1 N/A
 3. The instructional equipment in classrooms is adequate to meet the needs of my program of study. 4 3 2 1 N/A
 4. The instructional equipment in shops/labs is adequate to meet the needs of my program of study. 4 3 2 1 N/A
 5. I am satisfied with the availability of courses offered at Coastal Pines. 4 3 2 1 N/A
 6. I am satisfied that Coastal Pines has adequate faculty to meet my program needs. 4 3 2 1 N/A
 7. I am aware that tutoring services are available at Coastal Pines. 4 3 2 1 N/A
 8. I am satisfied with the assistance provided by the Academic Affairs staff. 4 3 2 1 N/A

Please provide any comments about the Academic Affairs Division.  If any question in the Academic Affairs section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Administrative Services          
 9. The payment of fees is handled in an effective manner by the Business Office. 4 3 2 1 N/A
 10. Notification of any outstanding tuition and fees owed by me is delivered in a timely manner. 4 3 2 1 N/A
 11. The process of student refunds and financial aid check refunds is handled in an efficient manner. 4 3 2 1 N/A
 12. The books and supplies I need for my classes are available in the Bookstore at the beginning of each term. 4 3 2 1 N/A
 13. I am satisfied with the assistance provided by Bookstore staff. 4 3 2 1 N/A
 14. I am satisfied with the assistance provided by business office staff. 4 3 2 1 N/A

Please provide any comments about the Administrative Services Division.  If any question in the Administrative Services section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Economic Development/Security          
 15. I am satisfied with the safety and security of the buildings and classrooms. 4 3 2 1 N/A
 16. I am satisfied with the safety and security of the parking lots. 4 3 2 1 N/A
 17. I am satisfied with how frequently I see Police and/or Security Officers in the buildings and parking lots. 4 3 2 1 N/A

Please provide any comments about the Economic Development/Security Division.  If any question in the Economic Development/Security section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Facilities          
 18. The buildings at Coastal Pines are attractive. 4 3 2 1 N/A
 19. The buildings are comfortable. 4 3 2 1 N/A
 20. The student break areas are adequate to meet my needs. 4 3 2 1 N/A
 21. The landscaping is appealing. 4 3 2 1 N/A
 22. I am satisfied with the current maintenance of buildings. 4 3 2 1 N/A
 23. I am satisfied with the current maintenance of grounds. 4 3 2 1 N/A

Please provide any comments about the Facilities Division.  If any question in the Facilities section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Information Technology          
 24. I am aware that Coastal Pines provides students with a college email account. 4 3 2 1 N/A
 25. Coastal Pines provides students with adequate technology to gain access to software applications when they are on campus (such as MyMathLab, Blackboard, Banner, SNAP, etc.). 4 3 2 1 N/A
 26. I am satisfied with the availability of technology at Coastal Pines (computer labs, software, hardware, email, etc.). 4 3 2 1 N/A
 27. I am aware that Coastal Pines provides students a Microsoft Office 365 license that allows installing Microsoft Office on up to 5 personal devices. 4 3 2 1 N/A
 28. I am aware that students can reset their own passwords, or students can request to have their passwords reset by Student Affairs or Library staff. 4 3 2 1 N/A
 29. I am satisfied with the assistance provided by the Information Technology staff. 4 3 2 1 N/A

Please provide any comments about the Information Technology Division.  If any question in the Information Technology section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Institutional Advancement          
 30. I am satisfied with the assistance provided by the Foundation (Scholarship) Office. 4 3 2 1 N/A

Please provide any comments about the Institutional Advancement Division.  If any question in the Institutional Advancement section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Institutional Effectiveness          
 31. Coastal Pines is committed to building a well-educated, globally competitive workforce for Southeast Georgia. 4 3 2 1 N/A
 32. Coastal Pines is committed to continuous improvement of the student learning process. 4 3 2 1 N/A

Please provide any comments about the Institutional Effectiveness Division.  If any question in the Institutional Effectiveness section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Library          
 33. The online databases available through GALILEO are adequate to meet my research needs. 4 3 2 1 N/A
 34. My instructor encourages the use of the Library resources. 4 3 2 1 N/A
 35. The Library is open during hours that are convenient to me. 4 3 2 1 N/A
 36. The collections in the Library are adequate for my program of study. 4 3 2 1 N/A
 37. The Library equipment is adequate to meet my needs. 4 3 2 1 N/A
 38. I am satisfied with the assistance provided by the Library staff. 4 3 2 1 N/A

Please provide any comments about the Library Division.  If any question in the Library section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Marketing/Public Relations          
 39. I am kept well-informed of upcoming events, college information, etc. through the Coastal Pines social media accounts. 4 3 2 1 N/A
 40. The College's recruitment and marketing materials present an accurate picture of Coastal Pines Technical College. 4 3 2 1 N/A

Please provide any comments about the Marketing/Public Relations Division.  If any question in the Marketing/Public Relations section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

Student Affairs          
 41. I was given adequate information about the admissions placement exam and how the results were going to be used. 4 3 2 1 N/A
 42. The admissions placement exam was scheduled at a convenient time. 4 3 2 1 N/A
 43. The admissions placement exam was given in a comfortable setting, free from distractions, and with sufficient workspace. 4 3 2 1 N/A
 44. The Admissions staff provides applicants with appropriate information about programs and entrance requirements. 4 3 2 1 N/A
 45. The application/admission processes are easy to follow. 4 3 2 1 N/A
 46. I am satisfied with the registration process at Coastal Pines. 4 3 2 1 N/A
 47. I am satisfied with the New Student Orientation process. 4 3 2 1 N/A
 48. The New Student Orientation provided me with information that enabled me to successfully begin college. 4 3 2 1 N/A
 49. I am aware that students with disabilities and students who need special assistance are provided support services. 4 3 2 1 N/A
 50. Financial aid information and services are readily available and helpful. 4 3 2 1 N/A
 51. I am aware that opportunities are provided to participate in student organizations. 4 3 2 1 N/A
 52. I am satisfied with the availability of student activity programs. 4 3 2 1 N/A
 53. I am aware that career counseling services and/or referrals are available to students. 4 3 2 1 N/A
 54. I am satisfied with the assistance provided by the Financial Aid staff. 4 3 2 1 N/A
 55. I am satisfied with the assistance provided by the Admissions staff. 4 3 2 1 N/A
 56. I am satisfied with the assistance provided by the Registrar staff. 4 3 2 1 N/A
 57. I am satisfied with the assistance provided by the Counseling and Special Services staff (Student Activities, Career Services, and Testing). 4 3 2 1 N/A

Please provide any comments about the Student Affairs Division.  If any question in the Student Affairs section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

General          
 58. I would recommend Coastal Pines Technical College to others. 4 3 2 1 N/A
 59. I am accomplishing my educational goals at Coastal Pines. 4 3 2 1 N/A
 60. Coastal Pines Technical College has a good reputation within the community. 4 3 2 1 N/A
 61. It is an enjoyable experience to be a student at Coastal Pines. 4 3 2 1 N/A

Please provide any comments about General Areas.  If any question in the General section was marked Disagree or Strongly Disagree, please identify the question and explain why you feel this way and/or what could be done to improve the situation.


 

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